Shipping Policy

 

Thank you for shopping with Migrela.

This Shipping Policy explains how we process and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will notify you by email.

Shipping Times

Estimated delivery times are as follows:

• United States: 5–10 business days
• Canada: 7–12 business days
• United Kingdom: 5–10 business days
• European Union: 5–10 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at info@migrela.com. We cannot guarantee that address changes can be made after an order has been processed.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is lost or significantly delayed, please contact us at info@migrela.com, and we will do our best to assist you in resolving the issue.

Migrela is not responsible for delays caused by customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Migrela

Email: info@migrela.com

Website: https://migrela.com